FAQ

•Upon proper and complete submission of the Order, the Buyer will receive an e-mail addressing the Order (or Registration) process of registering the Order in the electronic system of the Seller (hereinafter referred to as “acceptance of the Order”). Upon receipt of the Order, the Seller shall process the Buyer's Order, verify the availability of the Goods in stock and promptly notify the Buyer by e-mail, inter alia, of the processing of the Order, ("Order Confirmation"). • Upon delivery of the Order Confirmation to the Buyer, the contract is concluded between the Parties. • When ordering and purchasing the Goods in the Seller's Online Store, a Gift may be delivered to the Buyer together with the Goods.

The time of delivery of the Goods is individual and is stated for individual goods items in the Seller's online store. •The delivery time is for the Goods, which is in stock of the Seller in Bratislava,the Slovak Republic 10 (ten) Business Days from the confirmation. •The delivery time of the Goods is 8 - 12 weeks in the case of the Customized Goods (furniture), depending on the demands and requirements of the Buyer. •The delivery time of the Goods is in the case of delivery of the Goods made to measure (production of decorative pillows) from 2 to 4 weeks.

In the case of making a Tailor-made Goods, which is available especially for hand-made Goods, the Buyer is entitled to customize the Tailor-made Goods according to their requirements, especially but not exclusively to choose the material or color of the Tailor-made Goods, to Customize your initials.

In the case of wholesale prices and wholesale goods for your project, please contact our team, by e-mail: partner@alexandermarcus.fr. We will send you a wholesale price list.

Payment of the Price for the Goods, including the related costs (cash on delivery, delivery, etc.), may be made by the Buyer in one of the following ways: •payment online via payment gateway in the Seller's Online Store. In the case of this method of payment of the Price, the Seller shall dispatch the ordered Goods to the Buyer usually within 24 hours from the day of the order confirmation; •payment by bank transfer to the Seller's bank account. In the case of this method of payment of the Price, the Seller shall be entitled to dispatch the ordered Goods to the Buyer only after the Price, including related costs, has been credited to the Seller's bank account, or after the Buyer has received a document proving payment of the Price; •payment of an issued invoice in special cases, either (i) in the case of larger deliveries of the Goods to the Buyer, by prior agreement of the Parties, or (ii) in the case of payment of the Price of the Tailor-made Goods, or (iii) in other cases by agreement of the Parties.

We deliver goods to the following countries: Belgium Luxembourg Bulgaria Hungary Croatia Malta Cyprus Germany Czech Republic Poland Denmark Portugal Estonia Austria Finland Romania France Slovakia Greece Slovenia Netherlands Spain Ireland Sweden Lithuania Italy Latvia Monaco Switzerland

For each product in the online store is written as a product to keep in good shape and what not to use for its care. We also send use and care instructions for each product in paper form.

The Buyer : The Buyer is entitled to withdraw from the Contract within 14 (fourteen) calendar days without giving any reason. The withdrawal period shall commence from the date of receipt of the Goods by the Buyer. The Buyer is entitled to withdraw from the Contract, the subject of which is the delivery of the Goods even before the start of the withdrawal period. The Goods shall be deemed to have been taken over by the Buyer at the moment when the Buyer or a third party designated by it, with the exception of the carrier, accepts all parts of the ordered Goods, or (i) (ii) supplies Goods consisting of multiple parts or pieces, at the time of receipt of the last part or last piece; Withdrawal from the Contract must be delivered by the Buyer in writing to the address of the Seller: Alexander Marcus Group, s. r. o., Racianska 9705/96, 831 02 Bratislava, Slovak Republic, or electronically (by e-mail) to the following e-mail address: info@alexandermarcus.fr. The buyer has the option to withdraw from the Contract using the sample form, which is attached to Annex no. 1 of these GBT. The Entrepreneur: Buyer - Entrepreneur acknowledges that in the event of withdrawal from the Contract is not entitled to withdraw from the Contract according to the provisions of these GBTC, which apply to the withdrawal of Buyer - Consumer. The withdrawal from the Contract by the Buyer as an Entrepreneur is subject to the relevant provisions of the Commercial Code unless these GTC stipulate otherwise. The Buyer is entitled to withdraw from the Contract only (i) in the event of a material breach of obligations by the Seller, or in the case (ii) if the Seller has allowed the Buyer to withdraw from the Contract. For the purposes of this provision of the GBTC, the Seller shall be deemed to be a material breach of the Seller's delay in delivering the Goods for more than 60 (sixty) days from the date of delivery agreed in the Contract, i. from the date of delivery of the Goods determined in the order confirmation. For the avoidance of any doubt, the Buyer acknowledges that it is not entitled to withdraw from the Contract, the subject of which is the sale of the Goods made-to-measure, even in the event of a material breach of obligations by the Seller.

The Lessee is entitled to use the Goods Rental services offered by the Seller as the Lessor in the Seller's Online Store. The Goods can be hired from the Seller's website, based on Buyer's written request sent to rental@alexandermarcus.fr. The Buyer acknowledges that the Rental of the Goods does not apply to all Goods available and offered in the Seller's Internet Store. The Seller shall send the Offer of the Goods which is the subject of the provision of the Goods Rental Service to the Buyer upon request.